As a company, we expect you, our Providers, to adhere to guiding principles.
These principles are based on our commitment to providing a high-quality service to our customers and promoting the safety and well-being of traveling families and their children. Here are our guiding principles for Providers:
1. Safety: Providers must ensure that all baby gear they rent out is safe, clean, and in good working condition. Providers should also follow all safety guidelines and regulations for the gear they rent out, including installation and maintenance procedures. Car seats should never be installed for the customer.
2. Customer service: Providers must provide excellent customer service to traveling families, including prompt and clear communication, timely delivery and pick-up of gear, and resolution of any issues or concerns that may arise.
3. Reliability: Providers must honor all rental agreements and commitments, including delivery and pick-up times and rental durations. Providers should also be responsive and available to communicate with customers throughout the rental process. If, for some reason, you are unable to meet your commitment, alert the customer as soon as possible and contact us to see if we can help your customer find an alternative solution.
4. Quality: Providers must offer high-quality baby gear that is well-maintained, clean, and in good condition. Providers should also regularly inspect and replace their gear to ensure that it meets our quality standards.
5. Professionalism: Top-tier Providers are professional and conduct their business in a respectful and ethical manner. They prioritize the safety and well-being of traveling families and their children and are knowledgeable about the gear they rent out and the services they provide.
6. Sustainability: Providers should strive to promote sustainability by reducing waste and minimizing the environmental impact of their rental business. This can include using eco-friendly cleaning products and packaging, promoting the reuse and recycling of gear, and avoiding the purchase of new gear whenever possible, opting instead for second-hand items.
Our guiding principles reflect our commitment to providing our customers with a safe, reliable, and high-quality service while promoting sustainability and responsible business practices. We expect our Providers to uphold these principles and work with us to create a positive and sustainable future for the baby gear rental industry.