🛡️ Babonbo Provider Protection

Babonbo has a Provider protection plan in place that reimburses the costs suffered by the Babonbo Provider due to damage or loss of product caused by Babonbo Users during booking placed through Babonbo Platform. 

The details and the rules of the protection plan can be seen in the link to Babonbo website below: 

[https://www.babonbo.com/en/resources/babonbo-provider-protection/br/TYyyxH5Br1>

Babonbo Protection Plan is strictly limited to cases listed under “What’s Covered” section in the link provided above and any cases not listed there is not protected by the plan, including but not limited to lose of profit or income lost if the Provider has to cancel any confirmed Babonbo bookings due to damage or loss of product caused by Users (or their contacts). 

The replacement process

Here’s how to get reimbursed if damage does happen during a stay:
1. Gather evidence of the damage as soon as you reach to baby gear (photos, videos, estimates for repairs or cleaning, and/or receipts).
2. Within 24 hours, contact customer support to report the issue. In the meantime, inform your customer by saying that they'll be informed about the issue.
3. After you submit your request, we will inform you about the cover process for the damage. We'll escalate the issue if they decline to pay the full amount or don’t respond.
4. If reimbursement is required, we will issue a reimbursement to the account that we already have on file for your Babonbo payouts.

How Provider damage protection works with cleaning

Please remember that you are meant to cover the expected costs of standard cleaning and hygiene.
On the other hand, provider damage protection covers unexpected costs related to additional cleaning—for instance, large stains or vomit.