We've got you covered while you make money renting out our baby gear. You can rest easy knowing that if your baby gear is damaged or lost, we will cover the cost of a replacement part or a second-hand item. It is rare, but issues can pop up.
How does Babonbo Provider Protection work?
If you have an issue during or after a rental ends, please contact us via Chat in Babonbo website. You'll have 24 hours to message us when you discover the problem — we'll help you figure out the next steps. If the issue is protected by Babonbo Provider Protection, we'll make it right by finding you a replacement or giving you a reimbursement.
Are there issues that Babonbo Provider Protection doesn't protect?
Babonbo Provider Protection protects you from issues that might come up from renting your baby gear — like a broken stroller wheel — but it doesn’t extend to more minor inconveniences, like a stained car seat. And yes, if your item is stolen or lost, we cover that too.
Start a claim for Provider request.
File for reimbursement for damage, missing items, or unexpected cleaning.
Please get in touch with Babonbo Customer Support.
What’s covered
Damage protection doesn’t cover the following:
•  Damage from normal wear-and-tear
•  Loss of item included but not specified to be with the product—for example, a rain cover
•  Loss due to acts of nature (like earthquakes and hurricanes)
•  Other exclusions may apply
The replacement process
Here’s how to get reimbursed if damage does happen during a stay:
1. Gather evidence of the damage as soon as you reach to baby gear (photos, videos, estimates for repairs or cleaning, and/or receipts).
2. Within 24 hours, contact customer support to report the issue. In the meantime, inform your customer by saying that they'll be informed about the issue.
3. After you submit your request, we will inform you about the cover process for the damage. We'll escalate the issue if they decline to pay the full amount or don’t respond.
4. If reimbursement is required, we will issue a reimbursement to the account that we already have on file for your Babonbo payouts.
How Provider damage protection works with cleaning
Please remember that you are meant to cover the expected costs of standard cleaning and hygiene.
On the other hand, provider damage protection covers unexpected costs related to additional cleaning—for instance, large stains or vomit.