Users can cancel the booking that is still pending or already accepted by you. If the order is still pending (not yet accepted by you), the User can cancel it easily by contacting Customer Service through the Babonbo platform or directly contacting you. If the order has already been accepted by you, the user can cancel it directly from the order page on the Babonbo platform by clicking the cancel button of the related order.
For accepted orders, refunds are handled separately for product rentals and delivery services.
● Regarding the amount paid for the product rental, the user receives a full refund (minus the Babonbo commission) if the user cancels at least 5 days before check-in date. This means that if the rental starts within 5 days, the rental amount is non-refundable.
Regarding the amount paid for the delivery & pickup services, the user receives a full refund (minus the Babonbo commission) for delivery and pickup charges if the user cancels at least 2 days before your check-in date. This means that if the order starts within 2 days, delivery and pickup fees are non-refundable.
In the event that users are not present at the time of delivery, you are considered to have done the service. The provider must wait up to 20 minutes at the delivery address, 30 minutes at the airports.
If users request for partial cancellations of the products or services in the order, the same rules above apply regarding the refunds.A User may cancel bookings of the Services on the Platform or by contacting Babonbo or you directly. In case they contact you, you are obliged to inform Babonbo Customer service timely to make necessary changes on the system.
Cancellation of the order by the Provider
We take our commitment to providing the Services seriously and expect you to do so too. If you accept the rental request, you must make arrangements to provide the service on the day of delivery and collection.
After you have accepted the order request, if you know that you are unable to fulfil it for any reason, you must immediately notify the User and Babonbo and, if there are other Providers of such services in your area, you must assist the User in finding another Provider to fulfil the booking. In such case, cancellation shall be free of charge for the User including delivery cost and Babonbo User Commission. However, the Provider shall still be obligated to pay Babonbo Provider Commission for the Services that are not fulfilled by the Provider.
If you do not immediately notify the User of your inability to fulfil the order, then it shall be your responsibility to make the reservation.
In case of a no-show by the Provider for a delivery, the Provider may be asked to compensate, Babonbo for the loss of reputation and loss of time Babonbo suffered which Babonbo solely, at Babonbo’s discretion, determines the amount of the compensation, being at least €100.
In fact, if you cancel a booking for the Services that are already accepted by you, the Provider shall initially be penalised in terms of visibility and ranking on the Platform
of its store. If this violation persists, the store may be subject to a temporary and or permanent suspension, and therefore will no longer be visible on the platform and will not be able to receive orders.