When explaining our policy of offering full refunds only 72 hours before the rental period starts, we can emphasize the importance of protecting our providers from losing potential business due to last-minute cancellations.
We understand that unexpected circumstances can arise, and we want to accommodate our customers as possible. However, our Providers rely on rental income to maintain and replace their baby gear inventory, and a last-minute cancellation can result in their income loss.
By offering a full refund up to 72 hours before the rental period starts, we aim to balance being flexible for our customers and supporting our Providers.
We encourage our customers to plan as much as possible and to contact us if they have any concerns or questions about their rental. Our team is always happy to work with our customers to find a solution that meets their needs and is fair to our providers.