Congratulations! You got an order 🎉 When this happens, you will receive both an email alert and an app notification informing you of a new order. You must approve (or reject) all new orders you receive within 24h.
When you receive a new order, it's important to take the time to review the details carefully before approving or rejecting it. Make sure to check the item(s) ordered and the delivery details so you know whether or not you can accommodate the order.
You must navigate to the Provider’s Area to manage your orders. To access the "Orders" tab in your account dashboard, you can click on the "Orders” icon at the bottom of your dashboard in the app or on the “Orders” tab on the left-hand side of the website on your desktop. Once you're on the "Orders" page, you'll be able to see all of your pending orders in one place.
You can always contact the customer for more information if you're unsure whether to approve or reject an order. You can do this by clicking the "Contact Customer" button on the order details page. This will open a messaging window where you can communicate directly with the customer.
Remember, approving the order means that you're committing to fulfilling it, so make sure you have the necessary baby gear available and can accommodate the delivery or pickup before clicking "Approve." By following these simple steps, you can ensure a smooth and efficient approval process for all of your orders.
If you reject the order, be sure to provide a reason for the customer so they understand why it wasn't accepted. It's essential to ensure a smooth and seamless rental experience for both you and your customers. Rejecting orders can lead to disappointment and frustration for both parties and harm your store's reputation. Here's why:
• Rejecting an order can lead to a negative experience for the customer. This can lead to negative reviews and potentially harm your store's reputation.
• When a customer's order is rejected, it can lead to frustration and disappointment. They may have already made plans around the rental. This can lead to a negative experience with the platform, and they may choose to rent from another provider.
So, please make sure to add your available times, and delivery locations, and be consistent with them to prevent any possible rejections.