After receiving an order, it is a good idea to contact your customer to discuss details of the baby gear, delivery location, and timing. By clicking the "Contact Customer" button on the order page, you can open a messaging window to communicate directly with the customer.
Provider area → Orders → Specific Order → Contact customer
We want you to maintain good customer relationships and minimize cancellations. One of the most important steps to achieve this is to confirm rental details, delivery location, and timing with your customers. Confirming these details with your customers is crucial because it helps you avoid misunderstandings and ensure that you meet their expectations.
To ensure that you are confirming rental details effectively, here are some tips:
1. Contact your customer as soon as possible after you have approved their order request. This will help to set expectations early on and give you time to make any necessary adjustments.
2. Be clear and concise when communicating with your customer. Make sure that you provide all the necessary information and answer any questions they may have.
3. Confirm the delivery location with your customer and provide any necessary instructions on how to find the address.
4. Confirm the timing of delivery with your customer and be flexible if possible. If your customer needs to change the delivery time, work with them to find a mutually convenient time.
By following these tips and confirming rental details with your customers, you can help to ensure a positive and memorable experience for your traveling families.
If you haven’t already done, at this point, it is a good idea to download Babonbo mobile app. So, you can get instant notifications when you receive a message.