If you need to modify or cancel a rental order, whether it has been accepted or not, please directly cancel it via your Babonbo account.
If you would like to make any changes to your existing order, such as changing your rental dates or delivery address, you can send us a Modification Request directly through your Babonbo account.
Once we receive your request, we will contact your provider to confirm whether the requested changes can be accommodated. After receiving the provider’s confirmation, we will approve your request accordingly.
If the modification requires an additional payment or a refund, the corresponding amount will be processed automatically through the card you originally used for the payment.
Before contacting us, please verify with your Provider that they can accept the changes.