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Beste Budan
By Beste Budan
• 19 articles

How Babonbo's delivery and pick-up system works

Babonbo is a baby gear rental marketplace connecting traveling families with local parents and businesses. Babonbo's delivery and pick-up system is designed to give benefits to both customers and providers. Our providers have options to do delivery and pick-up different locations in a city. These locations vary between airports to different neighborhoods. Each location has different fees. For deliveries needing transportation providers have delivery fees set up. This is for covering gas, time and efforts. It is always free to pick-up the items and return in Provider's Place. Before and after you book your gear make sure you have exchange logistical information with your provider. You can contact providers via Babonbo chat. Mention, what time you are landing or which hotel you are staying. If you are going to pick-up the items from provider's place, ask the open address and discuss time. Common delivery points: - Airports. - Train / Bus Stations. - Hotels, Bnbs, Apartments. - Provider's Place. Flying in and you need your rental gear immediately. You can receive your gear when you land in. If you want your gear to be delivered to airport, while browsing baby gear in our site, look for items that airport delivery is available. Train / Bus Stations If you are new to the city, location of the stations would be might be easy to find and navigate. If provider didn't specifically highlight these locations; you can reference the city delivery fee. Hotels, BnBs, Apartments You can have your items delivered to your hotel before you arrive under your name, leave it there after you use it. Of course consent with the hotel management first. This is a very common way usage in Babonbo. At the checkout choose the city or neighbourhood your hotel, bnb or apartment located. Don't forget to communicate your open address and timing etc. to your provider via chat. Provider's Place If you choose this option, you have to pick-up and receive the item in provider's place. You can communicate the open address with your provider after you place your order.

Last updated on Nov 14, 2025

Getting charged for damaged or lost baby gear

Accidents are rare, but they happen. Please get in touch with the provider immediately in case of significant damage or loss. The best way to do this is by sending them a message through the Babonbo website or app, just in case our Customer Support team needs to refer to it later. If you can provide photos, that’s great, too. Being upfront about damage or loss gives your Provider as much time as possible to fix it before their next rental booking. About the reimbursement process 1. Your Provider may request reimbursement If your Provider believes you’re responsible for damage, missing items, or unexpected cleaning costs, they may send you a reimbursement request through our support team. You’ll have 24 hours to respond. - If you pay the full amount, the request will be closed. - If you pay a partial amount, decline the request, or ignore the request, we may escalate the matter as a next step. 2. Babonbo may ask you to pay You’ll be given the opportunity to voluntarily submit a timely payment or an appeal. If you don’t submit a timely payment or appeal, or your appeal is unsuccessful, your payment method will be charged. You’ll never be charged without advance notice or a chance to appeal before and after you’ve been charged. You’ll have 30 days to appeal after you’ve been charged. Dealing with damage is never fun, but this process is designed to be as fair as possible. For more info, review our Terms of Service.

Last updated on Mar 02, 2025