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Beste Budan
By Beste Budan
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How Babonbo's delivery and pick-up system works

Babonbo is a baby gear rental marketplace connecting traveling families with local parents and businesses. Babonbo's delivery and pick-up system is designed to give benefits to both customers and providers. Our providers have options to do delivery and pick-up different locations in a city. These locations vary between airports to different neighborhoods. Each location has different fees. Babonbo delivery and pick-up feature In product pages and provider's profile page you can view how much the delivery would cost for each trip. At the checkout you can choose which one you would prefer. Additional prices may apply. It is always free to pick-up the items and return in Provider's Place. For deliveries needing transportation providers have delivery fees set up. This is for covering gas, time and efforts. Before and after you book your gear make sure you have exchange logistical information with your provider. You can contact providers in product pages and provider profile pages. Babonbo contact provider feature Mention, what time you are landing or which hotel you are staying. If you are going to pick-up the items from provider's place, ask the open address and discuss time. Common delivery points: - Airports. - Train / Bus Stations. - Hotels, Bnbs, Apartments. - Provider's Place. - ParkinGo Offices and Airport Terminals (Applicable in 12 locations in Italy) Airports Flying in and you need your rental gear immediately. You can receive your gear when you land in. If you want your gear to be delivered to airport, while browsing baby gear in our site, look for items that airport delivery is available. You can either filter by airport delivery or view items that has plane icon on the product card. In product pages and provider's profile page you can view how much the delivery would cost for each trip. Train / Bus Stations If you are new to the city, location of the stations would be might be easy to find and navigate. If provider didn't specifically highlight these locations; you can reference the city delivery fee. Hotels, BnBs, Apartments You can have your items delivered to your hotel before you arrive under your name, leave it there after you use it. Of course consent with the hotel management first. This is a very common way usage in Babonbo. At the checkout choose the city or neighbourhood your hotel, bnb or apartment located. Don't forget to communicate your open address and timing etc. to your provider via chat. Provider's Place If you choose this option, you have to pick-up and receive the item in provider's place. You can view provider's neighbourhood in product pages in provider profile pages. You can communicate the open address with your provider after you place your order. ParkinGo Offices and Airport Terminals Babonbo and ParkinGo signed a partnership agreement to make the rental service of car seats and strollers accessible in 12 Italian airports. Families who want to receive baby gear at their arrival airport will choose the city and view the ParkinGo store on Babonbo’s platform. From there, they will choose the gear they want to rent from the previously selected ParkinGo store and their rental duration. When families land at their airport, they will receive the gear in the communicated terminal, from ParkinGo. Parents can take advantage of this service in many of the main Italian airports: Malpensa, Linate, Bergamo, Fiumicino, Ciampino, Olbia, Venice, Bologna, Pisa, Florence, Cagliari and Catania.

Last updated on Mar 02, 2025

How to Contact Babonbo's Customer Support

How to Contact Babonbo's Customer Support? At Babonbo, we are committed to providing exceptional customer support to assist you with any inquiries, concerns, or assistance you may need. Our dedicated customer support team is here to help you. To get in touch with us, please follow these steps: 1. Email Support For non-urgent matters or if you'd like to provide more detailed information, you can send an email to info@babonbo.com . Our team will respond to your email promptly, typically within 24 hours on business days. 2. Live Chat Babonbo also offers a convenient live chat option on our website https://www.babonbo.com/en/contact simply visit our website and look for the chat icon in the lower right corner. You can chat with a live agent in real-time to get quick answers to your questions. 3. FAQ Section Before reaching out to our support team, consider checking our Frequently Asked Questions (FAQ) section on our website on product pages. Many common queries can be resolved instantly by browsing through this resource. 4. Social Media Follow us on social media platforms such as Facebook, Twitter, or Instagram to stay updated on our latest news and promotions. You can also send us a direct message on these platforms. We value your feedback and strive to provide the best possible customer service experience. If you encounter any issues or have suggestions for improvement, please don't hesitate to reach out to us through any of the contact methods mentioned above. Your satisfaction is our top priority, and we look forward to assisting you with any inquiries you may have. Thank you for choosing Babonbo!

Last updated on Mar 02, 2025

Getting charged for damaged or lost baby gear

Accidents are rare, but they happen. Please get in touch with the provider immediately in case of significant damage or loss. The best way to do this is by sending them a message through the Babonbo website or app, just in case our Customer Support team needs to refer to it later. If you can provide photos, that’s great, too. Being upfront about damage or loss gives your Provider as much time as possible to fix it before their next rental booking. About the reimbursement process 1. Your Provider may request reimbursement If your Provider believes you’re responsible for damage, missing items, or unexpected cleaning costs, they may send you a reimbursement request through our support team. You’ll have 24 hours to respond. - If you pay the full amount, the request will be closed. - If you pay a partial amount, decline the request, or ignore the request, we may escalate the matter as a next step. 2. Babonbo may ask you to pay You’ll be given the opportunity to voluntarily submit a timely payment or an appeal. If you don’t submit a timely payment or appeal, or your appeal is unsuccessful, your payment method will be charged. You’ll never be charged without advance notice or a chance to appeal before and after you’ve been charged. You’ll have 30 days to appeal after you’ve been charged. Dealing with damage is never fun, but this process is designed to be as fair as possible. For more info, review our Terms of Service.

Last updated on Mar 02, 2025